Refund policy

Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase to process the return. To begin a return, please contact us at indokart.store2025@gmail.com, and we will provide you with the necessary instructions. The item will need to be sent to the return address we provide. Once your return is accepted, we will send you a return shipping label and further instructions on how to send your package. Please note that returns will not be accepted if they are sent without prior approval.

It is important to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and resolve it as quickly as possible. We are committed to ensuring customer satisfaction.

Certain items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about specific items, please contact us for clarification.

For exchanges, the fastest method is to return the item you’ve purchased and once the return is approved, you can make a separate purchase for the new item. After we receive and inspect your return, we will notify you if the refund is approved. If approved, we will process the refund to your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund. Refunds will not be accepted for orders placed during sale events. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at indokart.store2025@gmail.com.